i ordered something from buy.com today. it's been just a little over 7 years since i previously ordered from them.

the website is exceedingly difficult to use. it's crowded. it has tons of ads. ajax effects make it hard to click on things because they move out from beneath your mouse cursor. they try to upsell you about 4 times to complete an order.

it took me a couple trys to remember my password. by the time i logged in, they wiped my shopping cart out and i had to go find the item again and re-add it to my cart.

the page doesn't even fit inside 1024 pixels on safari. 'view cart' is on the extreme right, so unless your browser is 1115 pixels wide, the page is cut off and you can't readily see how to get back to your cart.

these are mostly mistakes that should have been fixed years ago. no wonder buy.com has to fight so hard to actually get any customers.

it won't surprise me if it takes another 7 years before i consider ordering from them again.